It pains me to leave a negative review but I reached out three times via two separate emails and never heard back from anybody.
The reviews are correct. This is extremely undersized. My partner usually wears a medium, but we decided to order an extra large due to the reviews. It was still way too small. After I reached out for a potential replacement twice, I never heard back from anybody and just gifted it to a friend. $40 down the drain. Zero customer service communication or follow up. Bummer.